Privacy Policy

Communiqeh Language Training Canada

Updated: October 25, 2025

Communiqeh Language Training Canada (“Communiqeh,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the privacy laws of Ontario and Quebec, including PIPEDA (Personal Information Protection and Electronic Documents Act) and Law 25 (Quebec). Our website and online booking platform are hosted on Wix, and our payment processing is handled through Stripe. This Privacy Policy operates in conjunction with the Communiqeh Terms of Service and Membership Community Code of Conduct.

1. Relationship Between Documents

The Communiqeh Terms of Service, Privacy Policy, and Code of Conduct together form the complete legal and ethical framework governing participation in Communiqeh Language Training Canada’s programs, classes, sessions, and events. By accessing, purchasing, or participating in any Communiqeh service, you confirm that you have read, understood, and agree to abide by all three documents. The most recent versions are available at www.communiqeh.ca.

2. Information We Collect

We collect the following personal information when you engage with our services:

Name
Corporation or Employer Name (if applicable)
Contact details (email, phone number)
Scheduling and class preferences
Class or event registrations, attendance, and participation patterns
Audio, video, or image recordings captured during live group classes, coaching sessions, or community events
Any other information required to facilitate the services available to Members

This data helps Communiqeh manage capacity, track engagement, and improve future programming.

3. How We Use Your Information

We use your information solely for the purpose of enhancing your experience with Communiqeh, including:

Scheduling and managing classes, sessions, and events
We may use limited participation data (such as attendance or cancellations) to enforce community and event registration policies described in our Terms of Service and Code of Conduct
Communicating directly about your lessons
Providing customer support
Improving our services through analytics
Notifying you about new resources and promotions
Communiqeh may use recordings for internal training, quality assurance, service improvement, and promotion. We will always obtain explicit consent before using any identifiable Member’s likeness, voice, or image in external promotional or marketing materials.

We will never use any information for a purpose inconsistent with the purpose for which it was collected.

4. Storage and Protection of Data

We store client information securely through Wix and Stripe, both of which comply with international security standards. Internally, access to client data is restricted to authorized personnel who require it to perform their duties. While we take all reasonable precautions, no online transmission is entirely secure, and we cannot guarantee absolute protection from unauthorized access.

5. Limitation of Liability

Communiqeh Language Training Canada, its owners, instructors, subcontractors, and affiliates shall not be held liable for any loss, misuse, unauthorized access, disclosure, or alteration of personal information, except in cases of gross negligence or willful misconduct. We are not liable for information shared voluntarily between community members or Guests. By using our services, you accept responsibility for protecting your own credentials and personal data.

6. Cookies and Website Analytics

Our website uses cookies to improve user experience, analyze visitor behaviour, and provide functionality. Visitors can choose to decline non-essential cookies through the consent banner. We may also use third-party tools such as Google Analytics, Facebook, or similar platforms; however, we do not control their data collection methods.

7. Communication and Marketing

We will only contact you regarding your classes, sessions, or related services. Promotional emails or marketing communications are sent only with your explicit consent, which can be withdrawn at any time. Communiqeh complies with Canada’s Anti-Spam Legislation (CASL).

8. Sharing of Information

We do not sell, trade, or rent personal information. Data may be shared only with authorized service providers and teachers as necessary to operate classes, sessions, and events. We strongly advise Guests and Members not to share personal information (such as addresses or payment details) with other users. Communiqeh cannot control the actions of individuals and is not liable for any personal information shared between users.

9. Video and Audio Recording

Communiqeh records group classes, coaching sessions, and live events for learning, quality assurance, and promotional purposes. By attending any Communiqeh-hosted activity, you consent to being recorded. If recordings are used for marketing, explicit written consent will be obtained. Private 1:1 sessions may be recorded only with the participant’s consent. Participants are strictly prohibited from independently recording any class, session, or event. This rule also appears in our Terms of Service and Code of Conduct.

10. Your Rights and Choices

You have the right to access, correct, or delete your personal data, withdraw consent for communications, and inquire how your data is stored or used. Requests should be directed to info@communiqeh.ca. We will respond within a reasonable timeframe in accordance with applicable privacy laws.

10. Updates to Privacy Policy

We reserve the right to update our Privacy Policy as needed to comply with legal requirements or to reflect changes in our practices.

11. Acknowledgement and Agreement

By accessing the Communiqeh website, registering as a Guest, or becoming a Member, you acknowledge that you have read, understood, and agree to abide by the Communiqeh Terms of Service, Privacy Policy, and Code of Conduct. These three documents operate together to govern your participation and protect your rights and privacy within the Communiqeh Community.