Terms of Service

Communiqeh Communication Training Canada (“Communiqeh,” “we,” “us,” or “our”) provides language training, communication development, professional learning services, digital services, the Communiqeh mobile application (the “App”), and a membership community. These Terms of Service (“Terms”) govern your use of our website, App, services, classes, coaching, events, and community spaces. By accessing, purchasing, subscribing to, or participating in any Communiqeh service, you agree to be bound by these Terms.

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1. Relationship Between Documents

The Communiqeh Terms of Service, Privacy Policy, and Code of Conduct together form the complete legal and ethical framework governing participation in Communiqeh programs, community spaces, private classes or coaching sessions, events, and digital services. By using our website, attending a class, joining the community, purchasing a membership, or using the App, you confirm that you have read, understood, and agree to abide by the documents that apply to that service. The most recent versions are available through www.communiqeh.ca and, for the App, through links made available in the App or App Store listing.

 

2. Definitions

• “Communiqeh” refers to Communiqeh Communication Training Canada, the company.

• “Communiqeh App” refers to the Communiqeh mobile application operated by Communiqeh the company.

• “Visitor” refers to anyone browsing or accessing public areas of the Communiqeh website.

• “Guest” refers to any registered user who creates a free account, subscribes to our mailing list, or accesses free resources or activities but does not hold a paid membership plan.

• “Member” refers to any individual or organization with an active paid membership plan granting the access described by that plan.

• “Activities” collectively refers to any and all activities - both free and paid - offered by Communiqeh.

• “App” refers to the mobile application Communiqeh specifically and its related backend services.

• "Authorized Distribution Platform" refers to the Apple App Store, Google Play, or any other authorized app marketplace or payment provider through which the Communiqeh app is distributed, purchased, subscribed to, or billed.

• “App User” refers to a person who downloads, accesses, or uses the App.

• “App Subscription” refers to a recurring paid entitlement to App features purchased through Authorized Distribution Platform expressly supported by Communiqeh.

• “AI Conversation” refers to a live spoken or text-supported interaction with the App’s AI English conversation partner.

 

3. Language, Translation, and Client Responsibility

While Communiqeh strives to provide clear communication, including translations when possible, the official language of these Terms is English. Translations are provided for convenience only. In the event of a discrepancy, the English version prevails to the extent permitted by law. It is the user’s responsibility to ensure full understanding of these Terms, the Privacy Policy, and the Code of Conduct before participating.

 

4. Age Requirements, Consent, and Liability

Members of the Communiqeh Community must be 18 years of age or older.

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Communiqeh may offer certain programs, tools, and activities that are suitable for minors under 18 years of age. Participation is subject to the following conditions:

• Ages 15–17: May participate independently with the express written consent of a parent or legal guardian.

• Under 15: May only participate with the active supervision of a parent or legal guardian.

 

All engagement, purchases, account management, and communications involving minors under 15 must be completed by the parent or guardian. By accessing Communiqeh activities, minors represent and warrant that they have obtained parental or guardian consent. Communiqeh does not verify age or consent and assumes no liability if a minor misrepresents their age or accesses services without authorization. Parents or guardians remain fully responsible for all actions, purchases, and participation of any minor using those Communiqeh services.

 

Communiqeh App Age Requirement

The App is designed for adult English-language learners and is intended for users 18 years of age or older. App Users must be at least 18 years old to create or manage an App account or purchase an App Subscription unless Communiqeh expressly introduces a legally compliant minor-access option in the future.  The App does not verify age or consent and Communiqeh assumes no liability if a minor misrepresents their age or accesses the App without authorization.

 

5. Attendance and Event Participation

Communiqeh values accountability, reliability, and mutual respect. The following attendance policies apply to both community events and private classes or coaching sessions.

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Communiqeh Community Event Participation and Attendance

As a professional development Community, we value accountability and respect. We ask that Members honour their attendance and registration commitments. If you register for an event and do not cancel within the cancellation window, it prevents other Members from participating.

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Members must cancel at least 24 hours before the event start time. Cancellations can be done through the Community portal.

 

Non-Compliance Progression:

• 1st missed event: friendly reminder.

• 2nd missed event: reminder plus warning.

• 3rd missed event: Member enters a 30-day “cool-down period” during which they cannot register for community events.

• Cancelling and resubscribing a membership does not reset the cool-down period.

 

Private Class/Session Attendance

Private classes or coaching sessions must be cancelled or rescheduled at least 48 hours before the scheduled start time. Teachers and coaches will wait up to 10 minutes for the Member to arrive. The Member will receive a reminder from the teacher or coach. After that, if the Member has not arrived to the class/session, it will be marked as completed. Managing class scheduling, rescheduling, or cancellations within the 48-hour window is solely the Member’s responsibility.

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Classes or sessions not cancelled or rescheduled within the 48-hour window, or where the Member does not attend, are considered completed and will not be credited back to the Member’s account.

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If a private class or coaching session is cancelled by the teacher or coach, the session will be credited back to the Member’s account.

 

6. Private Class Access and Expiration Policy (All-Access Premium Membership)

For memberships that include private classes or coaching sessions: members must maintain an active Communiqeh Membership to book and attend private classes or coaching sessions. Unused classes or sessions accumulate and are valid for up to twelve (12) months from the date they are issued and then automatically expire.

If a membership is reactivated within that twelve-month period, the Member may use any accumulated classes or sessions while their membership remains active. Expired classes and sessions are non-refundable, hold no cash value, and cannot be reinstated once expired.

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Communiqeh may send reminders to help Members schedule their classes or sessions, but such reminders are courtesy communications only and not guaranteed.

 

7. Refund Policy and App Subscriptions

Website, membership, class, and coaching purchases

All membership fees and class payments are final and non-refundable, subject to rights that cannot legally be excluded.

It is the Member’s responsibility to manage their membership, including cancellations, renewals, and participation.

If you require assistance with your account or experience a technical billing issue, please contact us at info@communiqeh.ca.

Communiqeh may, at its sole discretion, issue class or session credits in specific cases as described in the Attendance and Event Participation section of these Terms.

 

Communiqeh App subscriptions

Paid App access may be offered through an auto-renewable subscription purchased through Apple’s in-app purchase system. Before purchase, Apple displays the subscription price, billing period, and material purchase information.

App Subscriptions renew automatically for the same subscription period unless cancelled before renewal through your Apple account subscription settings.

Apple bills the payment method associated with your Apple account. Communiqeh does not receive your complete payment-card details.

You can manage or cancel an App Subscription through Apple’s subscription-management settings. Deleting the App does not by itself cancel an active subscription.

If a free trial or introductory offer is provided, the offer terms shown by Apple at purchase apply. Unless the offer says otherwise, it may convert to a paid subscription if it is not cancelled before the trial or introductory period ends.

RevenueCat is used to confirm subscription status and provide or restore the paid entitlement. RevenueCat does not replace Apple as the billing platform.

Requests for refunds of App Store purchases are generally administered by Apple and are subject to Apple’s refund process and applicable law. Communiqeh cannot guarantee that Apple will approve a refund request.

Communiqeh may change App Subscription pricing or available plans prospectively. Any required notice, consent, or App Store pricing process will apply before the change affects an existing subscriber.

 

8. Communiqeh App and AI Conversation Service

 

a) Purpose and educational status

The App is an English conversation-practice tool designed to help adult learners practice spoken English through natural conversation. It prioritizes communication practice and is not an accredited language assessment, school, examination, certification service, medical service, or professional advisory service.

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b) CEFR self-evaluation and customization

The App may use a user-selected or self-evaluated CEFR level to adjust language complexity and conversation settings. Any CEFR result produced by the App is a self-evaluation aid for customization. It is not an official CEFR examination, certified proficiency score, employment credential, immigration assessment, or guarantee of ability.

 

c) AI-generated responses and transcription limitations

AI systems and automatic speech recognition can make mistakes. The App may misunderstand speech, accents, incomplete sentences, background noise, or context; generate incorrect, incomplete, inconsistent, or unexpected responses; or produce a transcript that differs from what was actually said. App transcripts are provided for learning and review convenience and are not an official or verbatim legal record.

You remain responsible for how you use information produced by the App. Do not rely on an AI response for medical, legal, financial, emergency, safety-critical, or other professional decisions. If something important depends on accuracy, verify it independently with an appropriate source or qualified professional.

 

d) Learner-requested feedback

The App may provide grammar or vocabulary feedback when you explicitly request it during a conversation or by selecting a conversation turn in post-conversation review. Automated feedback may still contain errors and should be treated as learning support rather than a definitive linguistic assessment.

 

e) No guarantee of learning outcomes

Communiqeh does not guarantee a particular improvement in English proficiency, confidence, employment outcome, examination result, or learning speed. Results depend on many factors, including frequency of use, prior knowledge, learning context, and the limitations of AI and speech-recognition systems.

 

9. App Licence, Acceptable Use, and User Content

Subject to these Terms and applicable App Store terms, Communiqeh grants you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the App on devices you own or control for lawful personal or authorized business learning purposes.

You may not:

Copy, sell, sublicense, rent, redistribute, or commercially exploit the App except as expressly permitted.

Reverse engineer, decompile, attempt to extract source code, bypass security or access controls, or interfere with App infrastructure except to the extent a restriction is prohibited by law.

Use the App to engage in unlawful conduct, harassment, threats, abuse, fraud, infringement, malicious activity, or attempts to compromise the safety or operation of the Service.

Attempt to bypass or defeat safety, security, purchase, entitlement, usage, or scope restrictions.

Submit content that you do not have the right to use or disclose, including another person’s confidential, private, copyrighted, or proprietary information.

You retain whatever rights you lawfully hold in content you submit. You grant Communiqeh and its service providers the limited rights necessary to process that content to operate, secure, support, and provide the App as described in the Privacy Policy. AI outputs may not be unique; similar or identical material may be generated for other users. Subject to applicable law and third-party terms, you may use outputs generated for you for personal learning and authorized business purposes.

 

10. App Availability, Devices, and Third-Party Services

The App requires compatible hardware, a supported operating system, internet connectivity, and permissions such as microphone access for live voice. Carrier, internet, device, or other third-party charges are your responsibility.

Communiqeh may update, modify, suspend, remove, or replace App functions where reasonably necessary for security, legal compliance, provider changes, maintenance, product improvement, or technical reliability. We do not guarantee that the App, AI providers, App Store, internet connection, or third-party services will operate without interruption or error.

Use of the App may also be subject to Apple’s applicable App Store, media-services, subscription, or end-user licence terms. Those third parties are responsible for their own platforms and services.

 

11. Code of Conduct and Misconduct Policy

All participants are expected to behave respectfully and professionally in accordance with Communiqeh’s Code of Conduct. The Code also applies to behaviour during private classes or coaching sessions. Violation of the Code or these Terms may result in suspension or termination of access without refund where permitted by law.

The full Code of Conduct is available at www.communiqeh.ca.

Communiqeh reserves the right, at its sole discretion and subject to applicable law, to determine what constitutes harmful, disruptive, fraudulent, abusive, or inappropriate behaviour within the Community, during private classes or coaching sessions, in the App, or in any Communiqeh-related interaction. Such behaviour may result in temporary suspension or permanent removal, even if not specifically identified in these Terms or the Code of Conduct.

 

12. Recordings, Likeness, App Voice Processing, and Privacy

Communiqeh may record live classes, coaching sessions, and community events for training, quality assurance, or internal review purposes. By attending or participating in an activity that is identified as being recorded, you consent to being recorded and understand that such recordings may be viewed by others inside or outside the Community for legitimate business purposes.

Recordings remain the intellectual property of Communiqeh and may not be reproduced or shared externally. Communiqeh will always request explicit permission from any identifiable participant before using their likeness, voice, or image in external promotional or marketing materials.

The App separately processes live microphone audio so the AI conversation partner can understand and respond to you. App voice processing, transcripts, storage, service providers, retention, and privacy rights are governed by the Communiqeh Privacy Policy.

 

13. Account Deletion

If a user deletes a Communiqeh account or requests account deletion, data associated with that account may be deleted or de-identified subject to technical, backup, transaction, fraud-prevention, dispute-resolution, and legal-retention requirements described in the Privacy Policy. Communiqeh is not responsible for the loss of user-accessible history, unused classes or sessions, achievements, certifications, or other items resulting directly from voluntary account deletion where such loss was disclosed and legally permitted.

Cancelling an App Subscription and deleting App data are separate actions. Cancelling an Apple App Store subscription stops future renewal according to Apple’s rules; it does not automatically delete account or transaction data.

 

14. Limitation of Liability

To the maximum extent permitted by law, Communiqeh Communication Training Canada and its owners, instructors, contractors, and affiliates shall not be liable for indirect, incidental, special, or consequential damages arising from participation in or use of the Services, including service interruptions, AI errors, inaccurate transcripts, loss of user-accessible data, or reliance on AI-generated content, except to the extent liability cannot lawfully be excluded.

Nothing in these Terms excludes liability for gross negligence, willful misconduct, or any other liability or consumer right that cannot be limited or waived under applicable law. By participating in Communiqeh community or human-led services, you agree to take personal responsibility for your conduct and acknowledge that Communiqeh cannot control the conduct of other users.

 

15. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without limiting mandatory consumer rights that apply based on your location. Subject to rights that cannot legally be waived, disputes shall be brought before the courts located in the Niagara Region, Ontario.

16. Right to Update Terms of Service

Communiqeh reserves the right to update these Terms of Service to reflect changes in the Services, App functionality, pricing, service providers, legal requirements, or business practices. The updated date will appear at the top of the Terms. Where required by law or platform rules, we will provide additional notice or obtain consent before a material change takes effect.

 

17. Acknowledgement and Agreement

By accessing the Communiqeh website, registering as a Guest, becoming a Member, using the App, purchasing an App Subscription, or participating in a Communiqeh service, you confirm that you have read, understood, and agree to be bound by the Communiqeh Terms of Service and Privacy Policy and, where applicable, the Membership Community Code of Conduct. These documents operate together to govern the applicable Communiqeh services. If you have questions or require clarification, contact info@communiqeh.ca.